Return & Refund Policy

At Belvyna Kitchen Appliances, customer satisfaction is very important to us. This Return & Refund Policy explains the conditions, timeframes, and procedures for returns, exchanges, and refunds.

By placing an order on our website, you agree to the terms stated in this policy.

1. Store Information

Business Name: Belvyna Kitchen Appliances
Phone Number: 754-254-0287
Email: contact@belvyna.store

Business Address:
7901 4th Street North, Suite 300
St. Petersburg, FL 33702
United States

2. Return Eligibility

We accept returns within 7 days from the date the customer receives the product.

To be eligible for a return, all of the following conditions must be met:

  • The item must be unused, unworn, and uninstalled

  • The item must be in its original condition

  • The item must be returned in its original packaging

  • All accessories, manuals, and parts must be included

  • Proof of purchase (order number or receipt) is required

Items that do not meet these conditions may be rejected.

3. Items Not Eligible for Return

The following items are not eligible for return or refund:

  • Items damaged due to misuse, abuse, or improper handling

  • Items altered, modified, or repaired by the customer

  • Items returned after the 7-day return window

  • Items without original packaging or missing components

  • Clearance or final sale items (if marked as such)

4. Exchange Policy

  • We accept exchanges within 10 days from the date of delivery

  • Exchanges are subject to product availability

  • If the requested exchange item is unavailable, a refund may be issued instead

To qualify for an exchange:

  • The product must meet all return eligibility conditions

  • The exchange request must be submitted within the 10-day timeframe

5. How to Initiate a Return or Exchange

To start a return or exchange, please follow these steps:

  1. Contact us at contact@belvyna.store

  2. Provide:

    • Order number

    • Reason for return or exchange

    • Photos (if the item is damaged or defective)

  3. Our support team will review your request and provide return instructions

⚠️ Do not return items without authorization, as unauthorized returns may not be accepted.

6. Return Shipping Costs

  • Customers are responsible for return shipping costs unless:

    • The item is defective

    • The item is damaged upon arrival

    • The wrong item was sent

Shipping fees are non-refundable.

7. Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within 48 hours of delivery

  • Provide clear photos of:

    • The damaged product

    • Packaging condition

  • Email all information to contact@belvyna.store

After verification, we may offer:

  • A replacement

  • An exchange

  • A full or partial refund

8. Refund Processing Time

Once we receive and inspect the returned item:

  • Refunds will be processed within 5–10 business days

  • Refunds will be issued to the original payment method

  • Processing times may vary depending on your bank or payment provider

You will receive a confirmation email once the refund is completed.

9. Partial Refunds

Partial refunds may be issued in cases where:

  • Items show signs of use

  • Original packaging is missing or damaged

  • Accessories or components are missing

The refund amount will be determined after inspection.

10. Late or Missing Refunds

If you have not received your refund after 10 business days:

11. Refused or Undeliverable Orders

If an order is returned due to:

  • Refused delivery

  • Incorrect or incomplete address

  • Failed delivery attempts

The order may be treated as a return. Shipping costs may be deducted from the refund.

12. Order Cancellations

  • Orders may only be canceled before they are shipped

  • Once an order has been dispatched, cancellation is no longer possible

  • To request a cancellation, contact us immediately after placing your order

13. Chargebacks & Disputes

We strongly encourage customers to contact us before filing a chargeback or dispute. Most issues can be resolved quickly through our support team.

Unnecessary chargebacks may result in account restrictions.

14. Policy Updates

Belvyna Kitchen Appliances reserves the right to modify or update this Return & Refund Policy at any time without prior notice. Changes will take effect immediately upon publication on our website.

15. Contact Information

For all return, exchange, or refund inquiries:

📧 Email: contact@belvyna.store
📞 Phone: 754-254-0287

Customer support response time: 24–48 business hours