FAQ
Below you will find answers to the most common questions from our customers. If you need further assistance, please contact us directly.
Ordering
How do I place an order?
Simply browse our store, add items to your cart, and proceed to checkout. You will receive an order confirmation email after completing your purchase.
Can I modify or cancel my order?
Orders can only be modified or canceled within a short time after placement. Please contact us immediately at contact@belvyna.store.
Shipping
Do you offer free shipping?
Yes. We offer FREE SHIPPING within the United States.
Do you ship internationally?
No. At this time, we only ship within the United States.
How long does shipping take?
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Order processing: 3–4 business days
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Shipping time: 5–6 business days
Delivery times may vary due to holidays or carrier delays.
Returns & Refunds
What is your return policy?
We accept returns within 7 days of receiving your order, provided the item is unused and in original condition.
How long do exchanges take?
Exchanges are processed within 10 days after the returned item is received and inspected.
When will I receive my refund?
Refunds are issued within 5–10 business days after approval and will be sent to your original payment method.
Payments
What payment methods do you accept?
We accept secure payments via:
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Credit & debit cards
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Shopify Payments
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PayPal and other supported gateways
All transactions are encrypted and secure.
Products
Are your products new and authentic?
Yes. All products sold by Belvyna Kitchen Appliances are brand new and quality-checked.
Do products come with a warranty?
Warranty information, if applicable, is listed on individual product pages.
Account & Privacy
Is my personal information secure?
Yes. We take privacy seriously and protect your information in accordance with our Privacy Policy.
Contact
How can I reach customer support?
📧 Email: contact@belvyna.store
📞 Phone: 754-254-0287
Still have questions?
If your question is not listed here, please contact us directly. We’re happy to help.